FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

 

 IS IT SAFE?

According to studies, disinfecting lamps can't cause harm as long as your skin isn't exposed to it for an extended amount of time. Users should always be careful and not use it for a prolonged period on the skin or ever point it at their eyes. Additionally, while in Handheld Mode, it will sense your hand and will ONLY shine the downward-facing UVC lamps so you won't have any UVC on your hand or toward your eyes.

"Two commonly used methods to sanitize and disinfect surfaces from bacteria and viruses include the use of chemicals or exposing an area to ultraviolet radiation."- Onward State

 

Is there any risk of UV exposure or harm when in Handheld Mode?
No, short exposure has very little risk, and the CleanseBot has sensors and ONLY uses the downward-facing UV-C lamps when in handheld mode, so it will not be on your skin. Also, there have been studies showing small amounts of UV-C will not harm human skin due to layers of your own dead skin cells protecting you.

 

HOW MUCH DOES SHIPPING COST?

Shipping fees are based on your location. All fees are calculated at checkout

WHAT SHIPPING METHODS ARE AVAILABLE?

We only use standard shipping method to ship the products internationally. 

 

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal and options to pay with debit or credit cards.

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

 

Orders and Returns

Simply contact us at Cleanserobotinfo@gmail.com and we will apply a full refund if you are not happy with the product. On return, the product must not be damaged.

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?

We are here to help!!
Email us at: CleanseRobotinfo@gmail.com.  Please allow up to 24 hours for response.

 

HOW DO I TRACK MY ORDER?

We will send you the tracking number of the items you ordered.